Browsing by Author "Özdemir, Ali İhsan"
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Business process management in hotels: with a focus on delivering quality guest service
Özdemir, Ali İhsan; Çolak, Abdullah; Shmilli, Jerina (SPRINGER, 2019)In this study business process management as a tool of improvement service quality is introduced and it is examined that how it can be used to improve service quality in hotel sector. It is assumed that re-engineering of ...