Ara
Toplam kayıt 532, listelenen: 531-532
How do firms benefit from customer complaints?
(ELSEVIER SCIENCE INCSTE 800, 230 PARK AVE, NEW YORK, NY 10169, 2016)
The study explores the effects of two sets of factors relating to complaint management on firm performance, namely, (1)customer response factors and (2) organizational learning factors, thereby integrating organizational ...
Dynamic soil characterization and site response estimation for Erbaa, Tokat (Turkey)
(SPRINGERONE NEW YORK PLAZA, SUITE 4600 , NEW YORK, NY 10004, UNITED STATES, 2016)
Site amplification is one of the most important factors controlling damage in urban areas through strong earthquakes. Local site effects play an important role in earthquake-resistant design and should be considered for ...